Retail Mortgage Loan Officer
Description
This position is HYBRID, M-F 9:00-6:00, 40 hours/week.
Candidates must currently reside and have history of self sourced business within the communities that Travis Credit Union serves: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus and Yolo counties
Summary: Travis Credit Union’s (TCU) Mortgage Loan Officers educate and sell prospective mortgage applicants on the best home loan for their financial situation, in compliance with all Credit Union and regulatory guidelines. TCU’s Mortgage Loan Officers understand the value of providing excellent personalized member service by building and maintaining positive relationships with members and internal/external business partners through all delivery channels.
Profile:
- Responsible for mortgage loan partnership to TCU retail partners.
- Participates in community organizations and projects. Develops effective sales and marketing materials aimed at realtors and the business community.
- Coordinates the developing, planning and hosting of TCU sponsored live and web based events/training to drive brand awareness and foster productive business relationships.
- Develops and maintains productive relationships with realtors and members of the community to generate desired volume of mortgage lending loans.
- Analyzes industry data and works with management to develop territory and marketing plan strategies to meet desired marketing and loan volume goals.
- Provides detailed monthly executive summaries of networking activities, including discussing trends, market impact of competitors, objections and recommendations to improve lending penetration.
- Sells and originates mortgage loans within the guidelines of TCU policy, procedures and government regulations, and ensures all disclosures are sent within regulations and that required documents are accurate.
- Pre-qualifies members in identifying portfolio and Fannie Mae underwriting guidelines and programs, FHA and VA requirements and available down payment assistance programs.
- Quotes and explains rates and terms; educates prospective applicants of the best home loan for them. Pre-qualifies members for conventional and government mortgages, second mortgages, and our various down-payment assistance programs. Renegotiates loan terms due to changes from initial loan application.
- Tracks pipeline to ensure loans are being processed according to established priorities. Acts as the main contact with members during the application process. Provides regular status reports to members to maintain good communication. Works with the operations staff to ensure on-time closings.
- Professionally represents TCU within the communities we serve and develops relationships in a manner that will enhance the overall branding and loan growth of the credit union.
- Understands and maintains current working knowledge of TCU products/services, policies and procedures, and real estate lending regulations through internal communications, training and attendance at meetings, seminars and workshops.
- Actively participates and supports TCU's Sales and Service culture by offering other TCU products/services based on the needs of the member. Delivers quality member service at all times.
- Achieves maximum loan volume, ensuring the member receives the best available product to meet their needs, while maintaining portfolio quality standards. Builds and maintains relationships with local realtors as a source of future business.
- Stays abreast of state and federal laws and regulations including RESPA, HPML, HOEPA, HCML, ATR/QM, bank secrecy and anti-money laundering laws appropriate to the position.
Not all functions/tasks are listed above; however those listed are considered essential.
Skills:
- In-depth knowledge of real estate industry lending criteria (FNMA, FHLMC, FHA/VA), and federal and state regulations.
- Professional verbal and written communication skills
- Detail-oriented. \Work independently and self-motivate to achieve goals with minimal supervision.
- Proven business development and/or sales skills.
- Sound understanding of TCU’s Real Estate loan programs.
- Ability to successfully tailor communications according to the audience.
- Proven account management skills with the ability to create, maintain and enhance business relationships.
- Ability to prepare and effectively facilitate presentations.
- Ability to interact with diverse groups of people including business community members, potential borrowers and referral agents in a professional and diplomatic manner.
- Proven ability to meet sales objectives, recognize customer needs and match them to loan products.
- Proficient in MS Office products (Word, Excel, Outlook). Experience with industry- related software programs.
- Flexible in working hours.
Reporting and Experience:
- Reports directly to Manager, Mortgage Loan Officers.
- BA in Marketing, Sales or related field preferred; or equivalent professional experience.
- Minimum 4 years of Loan Officer experience.
- Digital mortgage loan experience and/or book of business desired.
Working Conditions: Requires travel to offsite locations in assigned territory on a daily basis. Ability to travel to offsite locations in assigned area on a regular basis, approximately 50% of the time, evenings and/or weekends.
Understands the requirements of the Bank Secrecy Act and ensures compliance through monitoring and reporting of member activity as appropriate.
Participation in TCU Driving Program is required. Incumbents will be required to furnish their driving record from the Department of Motor Vehicles, proof of insurance and sign an authorization so TCU can obtain records directly from the Department of Motor Vehicles. Subject to any limitations imposed by law, full cooperation with any request for records or request for an authorization to seek such records is required.
This position requires National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act. Pursuant to the SAFE Act requirements, position incumbents must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect eligibility for continued employment in this position.
Compensation: Base + Commission: Base is $3,293.33 month plus commission.
Our compensation philosophy is based on several factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.
At Travis Credit Union, our priority is that our employees and their loved ones are provided with a Total Rewards program that insures their health and welfare safety which allows our employees to focus on the financial welfare of our members and the credit unions objectives. As such, Travis Credit Union offers a robust benefits package to our eligible employees, including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with immediately vested employer match, generous holiday and vacation policy, and extensive TCU specific perks like employee loan and credit card discounts!
Travis Credit Union is an Affirmative Action Employer
EOE/Individual with Disability/Veteran Status#traviscu